FAQ & T&C'S 

WHAT YOU NEED TO KNOW
​Please read all the important information below

1. Joining A Small Group Session - What You Need To Do?

• Download Zoom.us to your preferred device & read the T&Cs
• ​Make sure your camera is switched on & is in a position that shows you clearly & in full​
• Come to class ​wearing suitable clothing & footwear 
• ​Have a towel & water handy
• Floor mat (optional) 
• Arrive on time for class registration at least 10 mins before we start as we will be start on time!​​​

2. Booking Conditions - ​What You Need To Know

• Kinisi Fit kindly ask that you book no later than 30 mins prior to your virtual class to ensure you receive the session links in time. There will be no refunds issued on late registrations if links are not received in time.
• Kinisi Fit LTD is not responsible or liable for your loss of internet connection due to connectivity at your end!
• Join the waiting room approx 10 mins before class to be admitted to the session.
• Once the class starts you will not be able to be added to the class once the warmup is done.
• The ZOOM link will be sent out to those who have pre-booked 1 hour before the session.​

3. What If You Miss A Class? - ​Your Options

• Classes can not be carried over to the next month
• You can make it up in another class that month from our schedule (all classes included)
• Catch up with the class recording (this is excluding Kinisi Flow® due to copy right. Alternatively you will be given access to a pre recorded dynamic stretch classor you can join the 2nd live virtual class on the schedule)
• Recordings will be sent on request & you will have access for 1 week only.
• Drop-ins get 1 chance to be transfered to the next class (no class recording)

4. Membership Subscriptions - ​How It Works

• All membership subscriptions will run in line with our 3 month training blocks. so for example Jan - March 
• The payments will automatically renew for those 3 months to make the booking process easier
• The payment will come out on the date you set up your subscription.
• You can cancelled or pause the subscription at anytime.
• At the end of the 3 months we will access the payments options and if you wish to continue.
• If you wish to cancel please email [email protected] and our admin team will arrange this for you ASAP.
• During months where there are no live classes, all memberships will be discounted to half price so you can keep access to the members perks, platform and on demand classes.
• If you don't wish to set up a membership subscription than you don't have to. You can continue to pay as normal and pay per month with the payment option provided.

5. Refund Policy - ​What You Need To Know

Please note all bookings/payments are none refundable. Session's that are missed are not carried over to another class pass, block booking or session for any reason. There is already a huge discount offered on all of our sessions, memberships & block bookings. If you encounter any problems please email our admin team and we will try to resolve this for you.

Health & Safety

Disclaimer

It is your responsibility to make sure you are injury free. To take part in the session you need to make sure you have a safe & clutter free environment for your own safety! Make sure your camera is on at all times for coaching feedback, we will also need to be able see you clearly & in full picture.

You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program with Kinisi fit Ltd, you agree that you do so at your own risk, are voluntarily participating in these activities, and assume full responsibility for any injury, losses or damages that may result while attending, exercising or participating in any activity hosted or provided by Kinisi Fit LTD

Any questions or concerns please contact our admin team - email: [email protected]